Customer Service Executive

Roles and Responsibilities :

• Manage customer complaints and grievances in a timely and professional manner to ensure high levels of customer satisfaction.
• Resolve complex issues through effective query resolution, escalation management, and grievance redressal processes.
• Develop strong relationships with customers by providing personalized solutions to their needs, ensuring repeat business opportunities.
• Monitor key performance indicators (KPIs) such as first call resolution rate, average handling time, and customer satisfaction scores.

Job Requirements :

• 2-4 years of experience with expertise in complaint handling, escalation management, grievance management, and query resolution.
• Strong understanding of financial services industry regulations and compliance requirements.
• Excellent communication skills with ability to handle multiple conversations simultaneously while maintaining accuracy and attention to detail.