Customer Service Executive

About Tripjack

TripJack: A Great Place to Work and the trusted tech platform for over 60K+ travel agents across India!Were proud to be Great Place to Work Certified workplace, reflecting the trust, pride, and sense of belonging our people feel every day. This recognition reflects our commitment to a culture where our teams grow, collaborate, and drive the future of travel technology, while consistently delivering excellent service to our agent partners.With over 35+ years of travel experience between the founders, TripJack has always prioritized the needs of travel agent partners. TripJack’s integrated platform offers content from 750+ airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel booking & management experience for our agent partners.

Role: Executive- ( Railway Operations)

Location: Lower Parel, Mumbai

Experience: 1-3 years

Education: Graduate

Job Summary:

We are looking for a detail-oriented Railway Operations Executive to manage day-to-day operational activities related to railway bookings on the Tripjack platform. The role involves handling KYC verification, resolving operational queries, and ensuring seamless customer support through emails and calls.

Job Responsibilities:

• Perform KYC verification of customers in line with compliance requirements.
• Handle and resolve operational queries related to railway bookings, cancellations, and refunds.
• Manage email communication efficiently, ensuring timely and accurate responses.
• Attend and resolve customer queries via IVR calls with a high level of professionalism.
• Coordinate with internal teams to ensure smooth processing of requests.
• Maintain accurate records of transactions and customer interactions.
• Ensure adherence to company policies and service quality standards.

Required Skills & Qualifications:

• Graduate in any discipline.
• 1–3 years of experience in railway operations, travel operations, customer support, or a similar role.
• Good understanding of railway booking processes, cancellations, refunds, and related operational workflows.
• Experience in KYC verification and compliance-related processes is preferred.
• Strong verbal and written communication skills in English and Hindi.
• Ability to handle customer queries professionally over calls and emails.
• Proficiency in MS Office (Excel, Word, Outlook) and operational tools

Working Days : 6 Days ( Alternate Saturday Offs)

Working Time : 9 hrs ( 10 am to 11 pm ) Time as per roaster

You can apply by sharing resume on [email removed]