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    Job · 13575987

    Svatantra Micro Housing Finance Corporation Limited logo

    Customer Service Executive

    Svatantra Micro Housing Finance Corporation Limited · Coimbatore · onsite · Posted 59d ago

    Undisclosed2–5 yrsfulltimeSourced fromNaukri

    About a minute. You'll make an account on the way through.

    About this role

    Role & responsibilities

    • Listen to customers concerns, issues and questions
    • Resolve customers’ concerns and answer customers’ questions to your best ability 
    • Maintain a positive attitude and calmly respond to customers’ complaints 
    • Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise 
    • Engage with customers through chat platforms in a professional and courteous manner. 
    • Respond promptly to customer inquiries, providing accurate and relevant information. 
    • Utilize pre-established scripts and guidelines to handle common inquiries and scenarios. 
    • Continuously enhance product knowledge and customer service skills through ongoing training. 
    • Excellent computer skills with good typing speed and toggling between windows. 
    • Proficiency in Excel and Google sheet 
    • Good Communication Skills 
    • Knowledge regarding documents like KYC, Income Proof, Caste certificates Etc
    • Maintaining daily MIS reports 

    Languages needed - Tamil, English

    Sourced from naukri

    Skills

    Customer Experiencecustomer satisfactionQuery HandlingTamil

    About Svatantra Micro Housing Finance Corporation Limited

    Svatantra Micro Housing Finance Corporation Limited logo

    Svatantra Micro Housing Finance Corporation Limited

    Financial Services

    1k+

    employees

    2008

    18 years old

    Mumbai, Maharashtra

    India

    ₹5.1L PA avg

    Avg at Svatantra Micro Housing Finance Corporation Limited

    About

    Svatantra Micro Housing Finance Corporation (SMHFC) was incorporated in May, 2008 with a vision to bridge the gap between affordable finance and formal housing for the financially excluded members of our society. Our target customers include people from the informal sector and low income households. SMHFC is a highly technology driven HFC (Housing Finance Corporation) that has sanctioned home loans for more than 20,000 customers, with loans outstanding worth Rs. 500 Cr. These figures are a testament to SMHFC’s growing customer base, acceptance in the Indian Housing Finance Arena, and Business Model Sustainability. SMHFC has now a Svatantra Holdings Company which is a part of the Aditya Birla Group. With this change SMHFC is now poised to transcend geographical boundaries, leverage on an increased customer base and grow aggressively in rural & urban India. We look forward to having people who want to create a social impact and are innovative, dynamic with good communication skills to join us in this fulfilling journey, and make the world a better place, one home at a time!

    Industries

    Financial Services

    Employee ratings

    10 reviews

    3.8/ 5

    Culture

    2.8

    Career growth

    1.9

    Work-life

    3.0

    Employees rate it well for

    Work-Life Balance38Overall Company38

    Find them on

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    Customer Service Executive · waiting for your command