Customer Service Executive

Hiring Alert International Process | Hyderabad

We are hiring for Customer Service and CPT Process for an International Process at Manikonda, Hyderabad.

Location: Manikonda, Hyderabad
Process: International Voice Process

1. Customer Service International Voice Process

Experience: Minimum 6 months of BPO experience in international

voice or chat process.
Salary: Up to 4 LPA

Roles & Responsibilities:

• Handle inbound/outbound customer calls and provide professional assistance.
• Resolve customer queries and concerns effectively within the defined timelines.
• Provide accurate information about products, services, and processes.

2. CPT Process – International Voice Process

Experience: Minimum 1 year of experience in AIML & KYC – Voice

Process

Banking Experience: Mandatory
Salary: Up to 3.7 LPA

Roles & Responsibilities:

• Handle customer interactions related to banking and financial services.
• Verify and validate customer information in accordance with KYC requirements.
• Handle AIML and KYC-related customer queries through voice support.

Candidate Requirements:

• Strong English communication skills.
• Good interpersonal and customer-handling skills.
• Willingness to work in rotational shifts, including night shifts.
• Candidates must be willing to work from the Manikonda, Hyderabad location.
• For the CPT process, minimum 1 year of relevant AIML & KYC voice-process experience with banking experience is mandatory.

Contact Person -

Tamanna - [phone removed]

Interested candidates can contact Tamanna for further details and interview information.

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