Customer Service Executive

Roles and Responsibilities :

• Handle customer inquiries, concerns, and feedback via phone calls in a professional and courteous manner.
• Process customer requests for products or services, resolve issues, and provide solutions in accordance with company policies.
• Maintain accurate records of all interactions with customers using CRM software.
• Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.

Job Requirements :

• 1-3 years of experience in an inbound voice process environment (BPO/Call Centre).
• Excellent communication skills with the ability to handle high-pressure situations calmly.
• Proficiency in English language is essential; knowledge of Hindi language is desirable.