Customer Service Executive

Roles and Responsibilities :

• Handle customer inquiries, resolve issues, and provide solutions via phone calls.
• Process customer requests for products or services in a timely and efficient manner.
• Maintain accurate records of all interactions with customers using CRM software.
• Meet performance targets for quality, productivity, and sales metrics.

Job Requirements :

• 0-6 years of experience in BPO/Call Centre environment.
• Excellent communication skills with the ability to handle high-pressure situations.
• Proficiency in handling international voice processes (US/UK).
• Basic knowledge of computer applications such as MS Office Suite.