Customer Service Executive

Role & responsibilities

Job Title: Customer Service Executive

Location: Bangalore

Company: Shaadi.com

Job Description:

We are looking for a dedicated and customer-focused Customer Service Executive to join our team at Shaadi.com. The ideal candidate will be responsible for handling customer interactions, resolving queries efficiently, and ensuring a positive experience for our users.

Key Responsibilities:

* Handle inbound and outbound customer calls professionally.

* Assist customers with profile creation, upgrades, payments, and account management.

* Resolve customer queries and complaints in a timely and effective manner.

* Maintain detailed records of customer interactions and follow-ups.

* Collaborate with other departments to resolve complex issues.

* Ensure a high level of customer satisfaction by providing excellent service.

Requirements:

* Minimum qualification: Graduate in any discipline.

* 16 years of experience in customer service, BPO, or call center preferred.

* Excellent communication skills in English and one regional language (Malayalam/Telugu etc.).

* Good listening skills and problem-solving ability.

* Ability to multitask and work under pressure.

* Basic computer knowledge and typing skills.

Working Conditions:

Shift:

Females: 10 AM – 7 PM

Males: 12 PM – 9 PM

Mode: Work from office

Location: Bangalore