Customer Service Executive

Roles and Responsibilities :

• Handle customer inquiries, resolve issues, and provide solutions via phone calls.
• Meet daily sales targets by upselling/cross-selling products to customers.
• Maintain accurate records of all interactions with customers using CRM software.
• Identify opportunities for process improvements and implement changes as needed.

Job Requirements :

• 1-3 years of experience in BPO/Call Centre environment.
• Excellent communication skills with convincing power over the phone.
• Strong sales ability to meet targets and exceed expectations.