Customer Service Executive

Roles and Responsibilities :

• Handle inbound calls from customers to resolve their queries and concerns in a timely and professional manner.
• Process customer requests, provide accurate information, and escalate issues when necessary to ensure prompt resolution.
• Maintain records of all interactions with customers using CRM software for tracking purposes.
• Meet performance targets for call handling time, quality metrics, and first-call resolution rates.

Job Requirements :

• 0-4 years of experience in BPO/Call Centre environment or related field.
• Excellent communication skills with the ability to handle high-pressure situations calmly.
• Proficiency in processing inbound calls, resolving customer complaints, and providing excellent customer service.