Customer Service Executive

As an Executive - Customer Service, you will be responsible to communicate with consumers of healthcare and telecommunication providers in the United States to collect on overdue and unpaid bills.

As a collection specialist, you will be responsible for calling consumers on phone and negotiating for the overdue payment, on behalf of the client.

• Utilize effective verbal communication and customer service skills while communicating with customers to resolve the account delinquency.

• Able to manage difficult customer issues while working in a fast-paced environment

• Determine the reason for delinquency and best course of action to assist our Borrowers.

• Engage our consumers with the highest level of respect and dignity. • Document all collection efforts for each assigned account in accordance with established procedures and compliance policies.

• Communicate professionally and regularly with leadership and peers on status of accounts, escalations in accordance with established standards.

• Ensure all accounts in assigned lists are managed accurately and timely.

• Calls are majorly outbound, and over a period moves to a blended (inbound/outbound) environment.

• Accounts are early/mid/late - stage defaults return payments, first payment defaults, and work date follow up assignments.