Customer Service Executive

Job Summary:
The Customer Service Executive (CSE) is responsible for delivering exceptional customer service experiences in a fast-paced quick service restaurant environment. This role includes greeting customers, taking orders, handling payments, and ensuring customer satisfaction, while also supporting day-to-day restaurant operations.

FUNCTIONAL DUTIES AND RESPONSIBILITIES:

• To report for duty punctually well-groomed and wearing the correct uniforms at all times
• To do side duties as assigned on a daily basis by Shift Manager/Assistant Shift Manager.
• Greet customers and take orders efficiently in a fast-paced QSR environment.
• Handle billing and payments accurately using POS systems.
• Ensure prompt service and resolve customer complaints professionally.
• Maintain cleanliness and hygiene at the counter and service areas.
• Coordinate with kitchen staff to ensure timely order fulfillment.
• Support team operations during peak hours and busy shifts.
• Provide product knowledge and upsell menu items to customers.
• Follow food safety and quality standards consistently.
• Assist in stock refilling and daily operational tasks.
• Create positive customer experience to drive repeat business.