Customer Service Executive

Key Responsibilities

• Handle customer enquiries through email, phone and WhatsApp.
• Respond to customer emails professionally and within the required turnaround time.
• Understand customer requirements and provide accurate product, pricing and order information.
• Prepare and share quotations, product details and order-related documents.
• Follow up with customers on quotations, orders, payments and delivery status.
• Coordinate with the Sales, Purchase, Production, Dispatch and Accounts teams.