Customer Service Executive

Roles and Responsibilities :

• Handle customer inquiries via phone calls, emails, or chats to resolve their queries related to banking services.
• Provide accurate and timely resolutions to customers' issues while maintaining a high level of professionalism.
• Identify opportunities for cross-selling and upselling of bank products and services to existing customers.
• Maintain records of all interactions with customers using CRM software.

Job Requirements :

• 0-5 years of experience in BPO/Call Centre environment or similar industry.
• Strong communication skills with excellent verbal and written English proficiency.
• Ability to work on remote shifts including evenings, nights, weekends, and holidays as per business requirements.
• Basic knowledge of ICSE (International Customer Service Excellence) standards.