Customer Service Executive
Navkar Business Services · Mumbai · onsite · Posted 68d ago
About a minute. You'll make an account on the way through.
About this role
Job Brief
We are looking for a proactive, detail-oriented, and customer-focused English-speaking Customer Service Representative to assist in handling resident inquiries, lease-related documentation, and maintenance requests for our residential properties. This role is vital in ensuring tenant satisfaction through prompt communication and collaboration with internal teams.
Roles And Responsibilities
- Respond to general property inquiries and provide accurate, policy-aligned information of Leasing to applicants, take applicant details
- Handle maintenance requests and ensure timely follow-up and resident satisfaction.
- Communicate clearly and consistently about rent payments, Rent due dates and payment portals
- Maintain accurate and up-to-date records of resident interactions, issues, and requests.
- Collaborate closely with property managers, leasing teams, Maintenance / Workorder Team
- Support marketing, communication, and resident engagement activities.
- Participate in special tasks or projects requiring English language support.
- Bachelors.
- Excellent verbal and written communication skills in English
- Previous experience in customer service, preferably in property management or a similar field.
- Strong communication and interpersonal skills, with the ability to build rapport and resolve issues effectively.
- Exceptional problem-solving abilities with a customer-focused mindset.
- Proficient with Microsoft Office Suite and property management software (experience with Yardi, Outlook, or similar is a plus).
- Ability to multitask and manage time efficiently in a fast-paced environment.
- High school diploma or equivalent; Associates degree or higher is a plus.
- Ability to work independently and as part of a team.
- 5 working days only
- Provident Fund
- Medical Insurance
- Yearly Bonus based on Performance
- Yearly Appraisal
- Paid Vacation and Sick leaves
- Paid Holiday
- Gratuity
Sourced from foundit
Skills
About Navkar Business Services
Navkar Business Services
Management Consulting
Mumbai, Maharashtra
India
₹3.6L PA avg
Avg at Navkar Business Services
About
Navkar Business Services was founded in 2016 and since that time has grown into the largest Company in the area. We are an assertive Company providing our clients a full range of services. Our offices are located in the Lower Parel(W) Mumbai east. However, We serve a wide variety of clients located throughout the United States.
Our company is one of the leading company in the area. By combining our expertise, experience and the energy of our staff, each client receives close personal and professional attention. Our high standards, service and specialized staff spell the difference between our outstanding performance, and other firms. We make sure that every client is served by the expertise of our whole company .
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Career growth
1.8
Work-life
2.1
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