Customer Service Executive

Responsibilities

• Enter sales orders accurately and promptly in SAP, ensuring timely order confirmation to the customer.
• Manage orders and customer complaints,coordinate returns and other requests (e.g., quality documents) based on customer requirements.
• Review order management processes in SAP/ERP and align deliveries effectively to meet customer due dates, considering lead time requirements.
• Creating, Maintaining customer database in SAP.
• Communicate order status and delivery updates to the sales team and customers proactively via email and conference calls as needed.
• Co-ordination with internal teams to ensure timely execution of customer orders.
• Bi-weekly open order preparation and discussion with the sales team and customers to align delivary as per customer schedule.
• Communication with Team Lead, Manager, or Head of Department when guidance or intervention is required.
• Customer visits to understand sales process and requirement from customer for better service support (once in a month/as per the requirement of the company)
• Proactive approch for scheduling team meetings with sales teams for timely execustion of orders and handling customer complaints.

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