Customer Service Executive

Roles and Responsibilities :

• Manage sales orders from receipt to fulfillment, ensuring timely delivery of products to customers.
• Process customer inquiries, resolve issues, and provide product information through phone calls or emails.
• Coordinate with internal teams (e.g., production planning) to ensure seamless order execution and minimize delays.
• Maintain accurate records of all interactions with customers using CRM software.

Job Requirements :

• 2-6 years of experience in an industrial environment or similar industry.
• Proficiency in SAP SD module for sales order processing and management.
• Strong understanding of supply chain management principles for efficient order taking and processing.