Customer Service Executive@WFH

Job description

Hi Jobseekers!

Greetings from ShiningstarsITPL!

Hiring Alert Customer Service Executive (Blended Process) Permanent Work From Home

We are hiring Customer Service Executives for a Permanent Work From Home opportunity.

Salary & Benefits :

• CTC: 19k ctc - 15k in hand (depending on the hiring category/process) + 2k Quarterly Bonus + Incentives

Job Details :

• Work Mode: Permanent Work From Home
• Working Days: 6 Days a Week
• Shift: 24*7 Rotational Shifts
• Login Hours: 9 hours (including 1-hour lunch break)
• Weekly Off: 1 Rotational Off

Roles & Responsibilities :

• Handle customer queries through voice, chat, and email channels.
• Provide prompt, accurate, and professional customer support.
• Resolve customer concerns efficiently while maintaining high service standards.
• Record customer interactions accurately in the system.
• Escalate complex issues to the relevant team when required.
• Maintain quality, productivity, and customer satisfaction targets.

• Preferred Candidate Profile :
• Undergraduates, Graduates, Freshers, and Experienced candidates are all welcome to apply.
• English + Hindi communication skills are mandatory.

• Mandatory Work From Home Requirements :

Candidates must have:

• Laptop with Intel Core i5 processor
• Stable Wi-Fi/Broadband Internet Connection
• Power Backup (UPS/Inverter) to ensure uninterrupted work
• Headset with Microphone for customer interactions

Interested candidates can reach out to any one recruiter at a time :

Niyati - [phone removed]

Aditi - [phone removed]

Hanshika - [phone removed]

Thanks and Regards

Niyati Vyas

Executive HR

ShiningstarsITPL

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