BENGALURU · FULLTIME
Customer Service Executive - Warehouse
Reward360
Bengaluru · onsite · Posted 4d ago
Sourced from
Undisclosed1–3 yrsfulltimeBengaluru
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Section · 01
About this role
Job Summary
Key Responsibilities
Experience
Skills and Qualifications
Location
Additional Information
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Position Title: Customer Support Representative.
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. The primary role of this position is to interact with customers, resolve their issues, and provide timely and efficient assistance to ensure customer satisfaction.
Key Responsibilities
- Respond to customer inquiries via phone and emails
- Provide product or service information to customers, ensuring they have a thorough understanding of our offerings.
- Troubleshoot customer issues and resolve complaints in a professional and efficient manner.
- Maintain accurate records of customer interactions, issues, and resolutions in the CRM system.
- Escalate complex issues to appropriate departments or supervisors when necessary.
- Follow up with customers to ensure their issues have been resolved to their satisfaction.
- Process orders, returns, or exchanges/refund as needed.
- Offer proactive solutions and recommendations to improve customer experience and loyalty.
- Collaborate with internal teams to improve processes, services, and product quality based on customer feedback.
- Continuously learn about the company's products, services, and policies to ensure the delivery of accurate and consistent information.
Experience
- 0 to 1 years of experience max; okay with smart freshers as well
- Customer service knowledge is a good to have
Skills and Qualifications
- Strong communication and interpersonal skills.
- Ability to remain calm and composed when handling difficult customers.
- Problem-solving skills with a solution-oriented mindset.
- Experience in customer service is good to have
- Proficiency in using customer support software and CRM systems. Detail-oriented with the ability to multitask effectively.
Location
Bangalore
Additional Information
- Role involves working from our warehouse in Peenya.
- Shift: 11 to 8 pm, Monday to Saturday.
- Candidates comfortable working in a warehouse environment and shift timings will be preferred.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
Customer ServiceCustomer ExperienceCustomer Engagementcustomer satisfactionCustomer SupportcrmProduct qualitycrm systemscustomer feedbackloyalty programBig DataCommunication And Interpersonal Skills
Section · Company
About Reward360
Reward360
IT Services & Consulting
154
employees
Bangalore, Karnataka
India
₹10.7L PA avg
Avg at Reward360
About
Reward360 is a data-driven customer engagement ecosystem to help run your most ambitious loyalty reward program. A full-service loyalty platform solution.
Industries
IT Services & Consulting
Employee ratings
10 reviews
3.0/ 5
Culture
2.0
Career growth
2.1
Work-life
2.8
Employees rate it well for
Overall Company30Work-Life Balance29
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