{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Service Executive (Voice)","description":"

Job Title: Customer Service Executive Voice Process
Location: Gurugram (Work from Office)

Job Description

Mamaearth is looking for a Customer Service Executive – Voice Process to deliver exceptional customer support by handling inbound and outbound calls. The ideal candidate should possess excellent communication skills, a customer-first mindset, and the ability to resolve queries efficiently while ensuring a seamless customer experience.

Key Responsibilities

Handle inbound and outbound customer calls.
Resolve customer queries related to orders, products, returns, refunds, and deliveries.
Provide accurate information and maintain high customer satisfaction.
Escalate complex issues to relevant teams when required.
Maintain detailed records of customer interactions in the CRM system.
Meet defined quality, productivity, and customer satisfaction metrics.

Requirements

Graduate in any discipline.
0–3 years of experience in Voice Process/Customer Support (BPO or D2C experience preferred).
Excellent verbal communication skills in English and Hindi.
Good problem-solving and interpersonal skills.
Comfortable working in rotational shifts and a fast-paced environment.
Basic computer knowledge and familiarity with CRM tools is an added advantage.

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