Customer Service Executive (Voice)

Customer Service Executive Voice Process

Location: Gurgaon
Experience: 13 Years

Key Responsibilities:

• Handle inbound customer calls and resolve queries related to orders, products, delivery, returns, and refunds.
• Provide accurate and timely solutions while maintaining a positive customer experience.
• Handle complaints and escalations professionally.
• Coordinate with internal teams to resolve customer issues.
• Maintain accurate call records and follow defined customer service processes.

Requirements:

• 1–3 years of experience in Customer Service / Voice Process, preferably in FMCG, D2C, E-commerce, or Retail.
• Excellent verbal communication skills in English and Hindi.
• Strong problem-solving and customer-handling skills.
• Comfortable working in a fast-paced environment.

Contact HR : [phone removed]