Customer Service Executive - US Voice Process
Suma Soft · Pune · onsite · Posted 21d ago
Undisclosed0–2 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
Job Requirements
- Handle customer inquiries and resolve issues professionally and courteously.
- Provide timely and accurate information about products or services.
- Use problem-solving skills to address complex customer complaints.
- Collaborate with internal teams to improve overall customer experience.
- Maintain high product knowledge to effectively communicate with customers.
- Meet performance targets, including quality metrics and sales goals.
Job Requirements
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
- Strong problem-solving and analytical skills.
- Proficient in using computer systems and software applications.
- Ability to adapt to changing situations and priorities.
- Strong attention to detail and organizational skills.
Sourced from naukri
Skills
Customer ServiceUS VoiceCustomer Experienceanalytical thinkingCustomer ComplaintsUs Voice ProcessSalesvoice processCommunication And Interpersonal Skills
About Suma Soft
Suma Soft
IT Services & Consulting
1.2k+
employees
2000
26 years old
Pune, Maharashtra
India
₹3.4L PA avg
Avg at Suma Soft
About
Suma Soft is one of the leading IT solution provider and consulting company delivering deep expertise, objective insights, unparalleled collaboration, and a tailored approach to help enterprises.
Industries
IT Services & ConsultingSoftware Product
Employee ratings
10 reviews
3.5/ 5
Culture
2.8
Career growth
2.5
Work-life
2.8
Employees rate it well for
Overall Company35Work-Life Balance34
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