Customer Service Executive - US Voice Process
Suma Soft · Pune · onsite · Posted 56d ago
Undisclosed0–2 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
We are looking for a highly skilled and experienced Customer Service Executive to join our team in the US Voice Process. The ideal candidate will have excellent communication skills and be able to provide top-notch service to our customers.
Roles and Responsibility - Handle customer inquiries and resolve issues professionally and courteously.
- Provide timely and accurate information about products or services.
- Use problem-solving skills to address complex customer complaints.
- Collaborate with internal teams to enhance customer experience.
- Maintain high product knowledge to effectively support customers.
- Consistently meet or exceed performance metrics such as first call resolution rate and customer satisfaction scores.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
- Strong problem-solving and analytical skills.
- Proficient in using computer systems and software applications.
- Ability to adapt to changing situations and priorities.
- High school diploma or equivalent required; college degree preferred.
Suma Soft Private Limited is a leading company in the industry, committed to providing exceptional customer service and support to its clients. We are a dynamic and growing organization, and we are looking for talented individuals like you to join our team.
Sourced from naukri
Skills
Customer ServiceInternational VoiceCustomer SupportcseCustomer CareCSRUs Voice ProcessInternational Call CenterUS ProcessInternational Voice ProcessCommunication SkillsInternational BPOvoicebpoinboundvoice process
About Suma Soft
Suma Soft
IT Services & Consulting
1.2k+
employees
2000
26 years old
Pune, Maharashtra
India
₹3.4L PA avg
Avg at Suma Soft
About
Suma Soft is one of the leading IT solution provider and consulting company delivering deep expertise, objective insights, unparalleled collaboration, and a tailored approach to help enterprises.
Industries
IT Services & ConsultingSoftware Product
Employee ratings
10 reviews
3.5/ 5
Culture
2.8
Career growth
2.5
Work-life
2.8
Employees rate it well for
Overall Company35Work-Life Balance34
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