Customer Service Executive UK Guest Operations
Hatigen Consulting Services · Remote · remote · Posted 50d ago
About a minute. You'll make an account on the way through.
About this role
Job Title: Customer Service Executive UK Guest Operations
Location: Remote / Office
Employment Type: Full-time
Shift: Rotational Shifts (UK Hours)
Experience: Freshers & Experienced candidates both are welcome
Job Summary:
We are seeking a proactive, customer-focused, and detail-oriented Customer Service Executive to join our property management team. In this role, you will be the main point of contact for UK-based guests, ensuring smooth check-ins, resolving guest complaints in real-time, and maintaining high review ratings across OTA platforms (Airbnb, Booking.com, etc.).
If you have excellent English communication skills and enjoy helping people in a fast-paced environment, we would love to hear from you!
Key Responsibilities:
- Guest Communication: Handle inbound guest inquiries, reservation updates, and check-in/check-out guidance via calls, WhatsApp, and messaging platforms.
- Issue Resolution: Swiftly address and resolve guest complaints (maintenance issues, amenities, cleanliness, access codes) to ensure a high level of guest satisfaction.
- Review Management: Proactively engage with satisfied guests during their stay to gather positive feedback/reviews while identifying and resolving concerns to prevent negative reviews.
- Coordination: Coordinate in real-time with on-site UK maintenance teams, property managers, and cleaning staff to ensure properties are well-maintained and ready for guests.
Requirements:
- Language Proficiency: Excellent verbal and written English communication skills.
- Shift Availability: Willingness to work in rotational shifts aligned with UK operating hours.
- Problem-Solving Ability: Strong conflict-resolution skills with a empathetic and polite approach under pressure.
- Tech-Savvy: Basic knowledge of handling messaging apps, email, and property management platforms (training will be provided).
- Qualifications: Open to both Freshers with strong communication skills and experienced candidates with prior BPO / Hospitality / UK Operations experience.
What We Offer:
- Friendly and dynamic work environment.
- Hands-on exposure to UK short-term rental and property management operations.
- Comprehensive training for freshers.
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