Customer Service Executive - Two Wheeler Loans

• Handle customer inquiries related to two-wheeler loan applications, eligibility, documentation, disbursement, repayments, and account status.
• Respond to customer queries through calls, emails, chat, and other service channels in a professional and timely manner.
• Assist customers with loan application processes, required documents, KYC requirements, and application status updates.
• Coordinate with sales, credit, operations, collections, and dealership teams to resolve customer issues efficiently.
• Explain loan terms, repayment schedules, interest rates, charges, and applicable processes clearly to customers.

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