Customer Service Executive - Two Wheeler Loans

To ensure the achievement of disbursement targets of retail loan product with minimum delinquency.

- Identify target areas for prospective business
- Pre-screen customer segments as per the organization norms
- Ensure the number of log in along with disbursement
- Sanction ratio target achievement
- Ensure high customer satisfaction level by proactively understanding customer needs and cross- sell multiple products as per the requirements
- Execute sales promotion activities to build customer interest in the TCFSL brand
- Build strong client relationships both internally and externally and build a strong brand identification with potential customers.

- Ensure vendor empanelment and develop relationships with new vendors.

- Develop strong distribution channels
- Provide training to staff members and vendors so as to develop a strong understanding of the markets / competition / process and products available in the markets and provide positive feedback to the central product and policy team to stay ahead in the market.

- Ensure compliance to all Audit / RBI regulations.

Exp (in yrs) :-