Customer Service Executive- Social Media

We are looking for a customer-focused and proactive Customer service executive- Social Media to manage customer interactions across social media platforms.

The candidate will be responsible for responding to customer comments, DM's, queries, complaint and feedback, while ensuring timely and effective resolution

Responsibilities :-

• Monitor and manage customer interactions across social Media platforms.
• Respond to customer comments, direct message(DM's), queries, complaints and feedback.
• Understand customer concerns and provide accurate and timely resolutions
• Handle escalated or sensitive customer complaints professionally
• Maintain positive brand image while communicating with customers online.

Required Skills:

• 1-3 yrs of exp in social Media Customer support
• Prior exp handling social Media comments, DM's, complaints and customer queries.
• Strong written and verbal communication skills.
• Good understanding of social Media platforms such as Instagram,Facebook etc
• Graduate in any field
• 6 days working

If you have relevant exp then only share you cv on below number

Archil Rathore-[phone removed]

[email removed]