Customer Service Executive - Service Delivery & Management
Tata Communications · Pune · onsite · Posted 1d ago
Undisclosed1–2 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
Responsibilities
Minimum qualification & experience
Desired Skill Sets
Responsible for all operations & trouble shooting with respect to installation support, network service configuration. This is an operational role which is responsible for delivering results that have direct impact on the achievement of results for projects undertaken as per business requirements.
Responsibilities
- Ensure configuration task completion for Enterprise/Wholesale customers with clean deployments within the SLAs.
- Conduct change management, turnup and migrations requests
- Standard testing and troubleshooting of installs/activation post Provisioning.
- Validate wiring connections & schedule dispatches with field operations.
- Regularly participates in important projects or activities as a full contributing team member.
- Ensure all installation functions are performed in a timely fashion to meet agreed SLAs/KPIs
- Perform escalation management, wherever necessary and in case project is in jeopardy.
Minimum qualification & experience
Relevant experience in network infrastructure project management and on field experience
Desired Skill Sets
- Understanding of Provisioning process, Telephone, Internet, Data, Service Activation
- Knowledge in switch and router configuration
Sourced from naukri
Skills
Customer ServiceRouterRouter ConfigurationTroubleshootingservice deliveryBusiness RequirementsChange ManagementWholesaleField OperationsSLANetwork InfrastructureProject ManagementoperationsEscalation Management
About Tata Communications
Tata Communications
Telecom
5.9k+
employees
1986
40 years old
Mumbai, Maharashtra
India
About
Tata Communications facilitates digital transformation for enterprises worldwide, enhancing connectivity, cloud solutions, and operational efficiency through advanced services.
Industries
Telecom
Employee ratings
4,031 reviews
3.9/ 5
Culture
3.8
Career growth
3.0
Work-life
3.9
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