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    Job · 18862763

    Tata Communications logo

    Customer Service Executive - Service Delivery & Management

    Tata Communications · Pune · onsite · Posted 30d ago

    Undisclosed1–2 yrsfulltimeSourced fromNaukri

    About a minute. You'll make an account on the way through.

    About this role

    Position Summary
    a. Key Objective / Purpose of the Job:

    The key objective of the position is

  1. To provision IP/ MPLS based services on Tata Communication Global Enterprise network.
    The position is available in 24 7 shifts.
  2. To performing migrations and change managements on the existing customer circuits (IP/MPLS services) during critical planned events and downtimes, ensuring the activity completion in stipulated time frames.
    b) Major Activities
  3. Performing migrations and change managements on the existing customer circuits during critical planned events/ downtimes and ensuring the activity completion in stipulated time frames.
  4. Provision IP/ MPLS based services on Tata Communication Global Enterprise network.
  5. For managed customers the customer device configuration is to be carried out.
  6. The position is also responsible for testing the configured and migrated customer services L3 VPN/ L2 VPN/ Internet to the deliverable parameters.
  7. The above mentioned configuration and testing of services to be done on primarily on Cisco and Alcatel Lucent devices.

  8. II) Person Specification:
    a) Essential Qualifications:
  9. Candidate must possess at least a Bachelor of Engineering/Technology (Telecommunication/ Computers) or equivalent degree with min. 1 to 2 yrs of experience.

  10. b) Requisite Skills:
  11. Technical
    Sound knowledge of IP/MPLS and MPLS based VPNs. Excellent knowledge of Network Fundamentals, Routing protocols and Switching. Configuration and troubleshooting skills on Cisco and Alcatel Lucent routers is a must. Network device configuration, migration and maintenance experience of at least 1 to 2 years in an organization of repute.
  12. Functional
    Excellent knowledge and hands-on on Network Fundamentals, Routing protocols and Switching. Good configuration and troubleshooting skills on Cisco and Alcatel Lucent routers (Hands-on) is a must.
    Systems/process knowledge are key drivers on the job.
  13. Behavioral
  14. Systematic approach towards work areas.
  15. Should be able to cope up excellently under stressful circumstances.
  16. Good communication skills

  17. c) Work Experience
    Should have worked in a service providers environment where network device configuration, migration and maintenance would have been a Core activity. Familiarity with Cisco equipments/ALU 7750 SR devices and configurations is must. Exposure to IP/MPLS and MPLS based VPNs is desirable. CCNA/ CCNP certifications or equivalent Alcatel Lucent certifications and exposure to SAM tool would be an added advantage.

    18. Sourced from naukri

    Skills

    Customer ServiceVPNTroubleshootingTelecommunicationservice deliveryRouting ProtocolsCCNPCCNASwitchingRoutersalcatelCommunication SkillsmaintenanceMPLSCisco

    About Tata Communications

    Tata Communications logo

    Tata Communications

    Telecom

    5.9k+

    employees

    1986

    40 years old

    Mumbai, Maharashtra

    India

    About

    Tata Communications facilitates digital transformation for enterprises worldwide, enhancing connectivity, cloud solutions, and operational efficiency through advanced services.

    Industries

    Telecom

    Employee ratings

    4,031 reviews

    3.9/ 5

    Culture

    3.8

    Career growth

    3.0

    Work-life

    3.9

    Employees rate it well for

    Work Life Balance431Salary381Work Culture381Job Security327Work Environment284

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