Customer Service Executive - Service Delivery & Management
Tata Communications · Pune · onsite · Posted 30d ago
Undisclosed2–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Broad outline of the Role
Minimum Qualifications Experience
Other Knowledge Skills
Key Responsibilities
- Responsible for all operations and trouble shooting with respect to installation support, network service configuration. This is an operational role which is responsible for delivering results that have direct impact on the achievement of results for projects undertaken as per business requirements.
Minimum Qualifications Experience
- Bachelors degree in engineering or equivalent qualification
- 2-5 years relevant experience in network infrastructure project management and on field experience
Other Knowledge Skills
- Understanding of Provisioning process, Telephone, Internet, Data, Service Activation
- Knowledge in switch and router configuration
Key Responsibilities
- Ensure configuration task completion for Enterprise or Wholesale customers with clean deployments within the SLAs.
- Conduct change management, turnup and migrations requests
- Standard testing and troubleshooting of installs or activation post Provisioning.
- Validate wiring connections and schedule dispatches with field operations.
- Regularly participates in important projects or activities as a full contributing team member.
- Ensure all installation functions are performed in a timely fashion to meet agreed SLA''s or KPI''s
- Perform escalation management, wherever necessary and in case project is in jeopardy.
Sourced from naukri
Skills
Customer ServiceRouterRouter ConfigurationTroubleshootingservice deliveryBusiness RequirementsChange ManagementWholesaleField OperationsSLANetwork InfrastructureProject ManagementoperationsEscalation Management
About Tata Communications
Tata Communications
Telecom
5.9k+
employees
1986
40 years old
Mumbai, Maharashtra
India
About
Tata Communications facilitates digital transformation for enterprises worldwide, enhancing connectivity, cloud solutions, and operational efficiency through advanced services.
Industries
Telecom
Employee ratings
4,031 reviews
3.9/ 5
Culture
3.8
Career growth
3.0
Work-life
3.9
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