Customer Service Executive - Secured Business Loans (Micro LAP)

• Handle customer inquiries and resolve issues related to secured business loans.
• Provide excellent customer service and ensure high levels of customer satisfaction.
• Work closely with the sales team to identify new business opportunities and grow existing relationships.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to resolve complex customer complaints and issues.
• Develop and implement process improvements to enhance customer experience.

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