Customer Service Executive ( Rotational Shift )

Position Customer Service Executive

Job Brief:

We are looking for a proactive, detail-oriented, and customer-focused English-speaking Customer Service Representative to assist in handling resident inquiries, lease-related documentation, and maintenance requests for our residential properties. This role is vital in ensuring tenant satisfaction through prompt communication and collaboration with internal teams.

Roles and Responsibilities:

• Respond to general property inquiries and provide accurate, policy-aligned information of Leasing to applicants, take applicant details
• Handle maintenance requests and ensure timely follow-up and resident satisfaction.
• Communicate clearly and consistently about rent payments, Rent due dates and payment portals
• Maintain accurate and up-to-date records of resident interactions, issues, and requests.
• Collaborate closely with property managers, leasing teams, Maintenance / Workorder Team
• Support marketing, communication, and resident engagement activities.
• Participate in special tasks or projects requiring English language support.

Requirements and Skills:

• Bachelors.
• Excellent verbal and written communication skills in English.
• Previous experience in customer service, preferably in property management or a similar field.
• Strong communication and interpersonal skills, with the ability to build rapport and resolve issues effectively.
• Exceptional problem-solving abilities with a customer-focused mindset.
• Proficient with Microsoft Office Suite and property management software (experience with Yardi, Outlook, or similar is a plus).
• Ability to multitask and manage time efficiently in a fast-paced environment.
• High school diploma or equivalent; Associates degree or higher is a plus.
• Ability to work independently and as part of a team.