Customer Service Executive - Retail Credit Cards @Kotak Mahindra Bank

Customer Service Executive Retail Credit Cards

Company: Kotak Mahindra Bank
Employment Type: Full-Time | Direct Payroll
Location: As per business requirement

Job Overview:-

Kotak Mahindra Bank is hiring customer-focused and service-oriented professionals for the position of Customer Service Executive Retail Credit Cards.

The role involves handling retail credit card customer queries, resolving service requests, providing accurate information, and ensuring a smooth customer experience while following bank policies and compliance standards.

Eligibility Criteria:-

• Education: Graduation is mandatory – Any Stream
• Experience: Minimum 1 year of experience in Banking, Financial Services, Credit Card Operations, or Customer Service
• Age: 20 to 30 years
• Gender: Male / Female
• Communication: Excellent verbal and written communication skills in English
• CTC: Up to 4.50 LPA, based on interview performance

Key Responsibilities:-

• Handle customer queries related to retail credit cards and banking services.
• Assist customers with credit card activation, billing, statements, payments, and transaction-related queries.
• Handle requests related to card replacement, reward points, credit limits, and transaction disputes.
• Process customer service requests accurately within defined turnaround timelines.
• Resolve customer concerns professionally and escalate complex issues to the concerned team.
• Follow bank policies, operational procedures, and regulatory guidelines.
• Maintain accurate records of customer interactions and service requests.
• Ensure a high level of customer service and customer satisfaction.

Working Schedule:-

• Shift: Rotational Day Shifts
• Shift Window: 7:00 AM to 8:00 PM
• Shift Duration: 9 hours including breaks
• Weekly Off: 8 rotational week-offs per month
• Candidates must be flexible to work on weekends and public holidays as per business requirements.

Take the Next Step Apply Now !

Interested candidates can share their CVs on WhatsApp on the number below

Contact us: HR Rutuja Jadhav - [phone removed]

Start Your Career with Kotak Mahindra Bank.