Customer Service Executive - PV Finance

We are seeking a Customer Service Executive - PV Finance to provide customer support for PV (Passenger Vehicle) finance products and services. The role involves assisting customers with loan-related queries, processing finance applications, coordinating with internal teams, and ensuring a seamless customer experience throughout the vehicle finance lifecycle.

Key Responsibilities
Handle customer inquiries related to passenger vehicle finance products, loan eligibility, documentation, and repayment schedules.
Assist customers with loan application processing and document collection.
Coordinate with sales, credit, operations, and dealer partners for timely loan processing and disbursement.
Provide information regarding interest rates, EMIs, loan tenure, foreclosure, and repayment options.
Resolve customer complaints and service requests within defined timelines.
Follow up with customers for pending documents and application status updates.
Maintain accurate customer records and update information in internal systems.
Support loan servicing activities, including payment tracking and customer communication.
Ensure compliance with company policies, regulatory requirements, and service standards.

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