Customer Service Executive - Provisioning & Configuration

Broad outline of the Role Responsible for driving day to day system and service engineering and operations. This is an operational role within Fibre/Mobile services to Plan, Design and As built the Fibre assets in GIS tools that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes

• Minimum qualification experience: Technical/ Engineering degree with 0-2 years of experience.
• B.Eng. or B.Tech. in Electronics/ Computer science/ Telecommunications related disciplines.

• Experience in Fibre/Mobile Network planning
• Design Expertise on various telecommunication /Wireless Technologies
• Good Knowledge in various products offered by service provider
• Good Knowledge in Various MS Office Applications

• Candiate should Know about Telecom network Architecture and its components, should have detailed knowledge on Optical Fiber/Mobile Network and Geographical information system and its tools such as Auto CAD, Small world, Arc GIS,PEGA/SAP etc. Should have detailed knowledge about Fiber/Mobile network planning, Designing and As-builts, Quantity Surveying and Supplier management. Candidates have PMO skills considered as Additional value.
• Candidate should have good Communication skills to have different level of conversations with the on-shore / Off-shore stake holders.
• Should have Knowledge about Radio base station and its components.
• Should co-ordinate with the Field engineer to ensure the actions are aligned with 100% SLA Quality

• Support Fiber/Mobile Planning and Design
• To update GIS systems with the As-built documents received
• To update PEGA/SAP Tools with PO and Invoice Details
• To co-ordinate with On-shore stake holder Suppliers to complete the Assigned works on time
• To maintain SLA and FTR 100%
• To maintain Self data and customer data secured and without error.
• To be active in Customer and internal meetings