Customer Service Executive - Provisioning & Configuration
Tata Communications · Pune · onsite · Posted 58d ago
Undisclosed3–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
- 3-5 Years of total experience
- Excellent verbal/ written English and communications skills
- Ability to manage field partners for successful field maintenance execution and validation.
- Should have knowledge of RF, Microwave, wireless technology.
- Should have fault management experience with transmission equipment's.
- Understanding of alarms and ability to identify service impact
- Should have fair understand of Broadband network and ability to identify faulty segment (Access, Backhaul, Core etc.)
- Tool experience: Remedy, Netcool, Service Now, Mosaic, Comptel, PWB, Xpetrak, NxT, Tableau
- Ability to analyze network performance insights, triggers and identify issues that need maintenance work
- Routine Maintenance: Network at Risk, Field Tickets, Change Request creation
- Field work order creation and liaising with contractors
- Technical support tech for on-site works
- Perform pre post modem checks
- Dropbox monitoring
- Review and validate completed works
- Validate works, payment claims validation
- Proactive Maintenance: Monitor triggers (Service Escalation, Node Health, Critical/Major Severity, Daily Flipping list)
- Create/close emergency change request
- Perform pre post modem checks, status checks and confirm resolution
- Perform modem swap back-end activities
- Shift 24 x7 rotational shift including Australia business hours shift from 1:30 AM, 2:30AM to 10:30AM,12:30PM
- Should have the Mobile Android version 16
Sourced from naukri
Skills
Customer ServiceServicenowTechnical SupportFault ManagementWireless TechnologyTriggersWirelessnetcoolroutine maintenanceAndroidTableauNode.Jsmaintenance
About Tata Communications
Tata Communications
Telecom
5.9k+
employees
1986
40 years old
Mumbai, Maharashtra
India
About
Tata Communications facilitates digital transformation for enterprises worldwide, enhancing connectivity, cloud solutions, and operational efficiency through advanced services.
Industries
Telecom
Employee ratings
4,031 reviews
3.9/ 5
Culture
3.8
Career growth
3.0
Work-life
3.9
Employees rate it well for
Work Life Balance431Salary381Work Culture381Job Security327Work Environment284
Find them on