Customer Service Executive - Personal Loans

• Handle customer queries related to personal loans through calls, emails, and other channels.
• Provide accurate information about loan products, eligibility, documentation, interest rates, and repayment terms.
• Assist customers throughout the personal loan application and processing journey.
• Verify customer information and coordinate for required documentation.
• Track loan applications and provide timely status updates to customers.
• Resolve customer complaints and service-related issues professionally.
• Coordinate with credit, operations, sales, and other internal teams for issue resolution.

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