Customer Service Executive _ Non Voice & Chat Support

Job Summary
We are looking for customer-focused individuals to handle customer queries through live chat, email, and other digital channels. The role involves providing timely resolutions, maintaining professional communication, and ensuring a positive customer experience. Freshers with good written communication skills and a willingness to learn are encouraged to apply.

Key Responsibilities
* Handle customer queries through live chat, email, and other non-voice channels.
* Respond to customer queries related to orders, payments, deliveries, returns, refunds, exchanges, and products.
* Provide accurate information and resolve customer concerns within defined timelines.
* Track customer requests and coordinate with relevant teams for resolution.
* Maintain clear, professional, and customer-friendly written communication.
* Record customer interactions, complaints, and resolutions in the designated system.
* Follow company policies, standard operating procedures, and customer service guidelines.
* Escalate complex or unresolved issues to the appropriate team.
* Meet productivity, quality, response-time, and customer satisfaction targets.