Customer Service Executive - Network Operations & Support

2-4 Years of total experience in - Basic Telecommunications network understanding. - Should have knowledge of RF/Microwave/ wireless technology. - Should have fault management experience with transmission equipment's. - Understanding of alarms and ability to identify service impact - Should have fair understand of Broadband network and ability to identify faulty segment (Access, Backhaul, Core etc.) - Tool experience: Remedy, Netcool, Service Now, Mosaic, Comptel, PWB, Xpetrak, NxT, Tableau - Ability to analyze network performance insights, triggers and identify issues that need maintenance work - Good written English and communications skills - Ability to manage field partners for successful field maintenance execution and validation. Routine Maintenance: - Network at Risk, Field Tickets, Change Request creation - Field work order creation and liaising with contractors - Technical support tech for on-site works - Perform pre & post modem checks - Dropbox monitoring - Review and validate completed works - Validate works, payment claims validation Proactive Maintenance: - Monitor triggers (Service Escalation, Node Health, Critical/Major Severity, Daily Flipping list) - Create/close emergency change request - Perform pre & post modem checks, status checks and confirm resolution - Perform modem swap back-end activities - Validate works, Payment claims validation.