Customer Service Executive (Last Mile Delivery)
Niyo Solutions · Gurugram · onsite · Posted 42d ago
Undisclosed0–5 yrsfulltimeSourced from
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About this role
Job Summary
Key Responsibilities
Required Skills and Expertise
Other Requirements
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Role: Customer Service Executive - Forex Cash Delivery
Location: Chennai, Ahmedabad
We are seeking a Customer Service Executive - Forex Cash Delivery to join our team. They will be responsible for document collection and fulfilment in forex-cash delivery services. The ideal candidates should possess a presentable personality, basic to good communication skills, and an understanding of KYC document collection processes.
Job Type: Full-time
Key Responsibilities
- Engage with customers for delivery fulfilment of pre-booked customer leads for Forex Cash, which will be ordered by customers via the pre-booked lead process.
- Collect required documents from customers before product (forex cash) handover, assist with basic document collection, verification, and provide information around secure cash handover.
- Effectively communicate the benefits of Niyo Forex services, including zero forex markup on cash orders, competitive rates, and related cross-sell products like Niyo Global Cards, Travel Insurance, E-Sim, etc.
- Build and maintain positive relationships with customers to ensure smooth service delivery.
- Actively participate in all trainings and stay updated on product knowledge, process guidelines, lead status mapping, escalation for issues, and customer service protocols.
Required Skills and Expertise
- Minimum of bachelors degree in any stream.
- Excellent communication in English ( Hindi) with local language proficiency.
- Interpersonal skills, with the ability to engage with HNI customers effectively.
- Knowledge of any financial products sales service will be an added advantage.
Other Requirements
- 0-3 Years in any service or sales industry with focus on customer-facing deliverables.
- Local travel expenses reimbursed as per company policy.
- Personal Two-Wheeler mandatory.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer ServiceInternational Paymentsservice deliverycateringMappingFinancial ProductsBankingTerm Life Insurancemedical insuranceFintechDocument CollectionCommunication SkillsForexSalesSales ServiceKYC
About Niyo Solutions
Niyo Solutions
Financial Services
459
employees
2015
11 years old
Bangalore,Karnataka
India
₹17.4L PA avg
Avg at Niyo Solutions
About
Fintech company offering holistic digital banking solutions
Industries
Financial ServicesInternet
Employee ratings
10 reviews
3.0/ 5
Culture
2.3
Career growth
1.7
Work-life
2.2
Employees rate it well for
Work-Life Balance31Overall Company30
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