Customer Service Executive (International)

Roles and Responsibilities :

• Handle customer inquiries via phone calls, emails, and chats to resolve their queries related to banking services.
• Process transactions, answer questions about products and services, and provide solutions for issues in a timely manner.
• Maintain accurate records of all interactions with customers using CRM software.
• Escalate complex issues to senior team members or supervisors when necessary.

Job Requirements :

• 0-10 years of experience in BPO/Call Centre environment handling international processes.
• Excellent communication skills in English language (written & spoken).
• Proficiency in chat process, email process, international BPO operations.