Customer Service Executive - Inbound / Blended

WE ARE HIRING !!

KOTAK LIFE INSURANCE.

Goregaon (East) and Andheri

Contact - Snehal [phone removed]

E mail [email removed]

Customer service executive.

Eligibility Criteria :

• Graduated
• 1 to 3 years of experience in customer service and management.
• can able to travel Goregaon.
• No Career Gap

Role: Voice Inbound / Outbound caller
Work Location: Goregaon (East), Mumbai

Roles and Responsibility :-

• Respond to customer queries in a timely and accurate way, via email, Webchat, letters, phone etc
• Identify customer needs and service accordingly
• Update internal database with information about technical issues and useful discussions with customers
• Co-ordination with other internal teams/departments to provide customer resolution to query or request
• Inform customers about new features and functionalities and Promote digital channels of service
• Timely Follow up with customers to ensure their queries and technical issues are resolved
• Maintain customer centricity at the core of all transactions
• Support a positive work place environment adhering to organizational policies