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    Job · 12100942

    Capita logo

    Customer Service Executive (Hybrid)

    Capita · Mumbai · hybrid · Posted 66d ago

    ₹3.0L - ₹4.5L PA0–5 yrsfulltimeSourced fromNaukri

    About a minute. You'll make an account on the way through.

    About this role


    Process: DPD Logistics Email & Chat
    Contract: 4–5 Months
    Work Mode: Hybrid WFH after Training

    Eligibility

    * Graduate Freshers can apply.
    * HSC: Minimum 6 months of experience required.
    * Good English communication and typing skills.

    Training & Work

    * 3–4 weeks training from office
    * Post training: Work From Home
    * UK rotational shifts
    * 2 rotational weekly offs

    Interview Process

    1. HR Round
    2. BOE Round
    3. Versant & Ops Round

    Key Responsibilities

    * Handle customer queries through Email & Chat.
    * Provide accurate and timely resolutions.
    * Maintain quality and productivity standards.
    * Follow process guidelines and escalation procedures.


    Contact - Vaishnavi - [phone removed]


    Sourced from naukri

    Skills

    International Chat ProcessUK ProcessInternational Non VoiceBpo Non VoiceInternational Processnon voice processnon voice

    About Capita

    Capita logo

    Capita

    BPO

    5.2k+

    employees

    2005

    21 years old

    Indore, Madhya Pradesh

    India

    ₹3L – ₹4.5L PA

    This role

    About

    Capita specializes in consulting and digital services, providing innovative solutions to enhance the interaction between businesses and public sectors.

    Industries

    BPOBPO/KPOConsulting

    Employee ratings

    2,671 reviews

    3.5/ 5

    Culture

    3.4

    Career growth

    2.7

    Work-life

    3.7

    Employees rate it well for

    Salary364Senior Management346Work Life Balance284Work Culture264Job Security244

    Find them on

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    Customer Service Executive (Hybrid) · waiting for your command