Customer Service Executive - Hybrid Network Services
Tata Communications · Chennai · onsite · Posted 44d ago
Undisclosed3–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Description
- 24X7 Monitoring of network events, alarms and ticket creation
- Alarms filtration and Ticket raising based on business rules
- Ticket co-relations and assignment to correct resolver group
- Perform Alarm-Event correlation, Service Impact Assessment
- Notify Retail/Wholesale Service Provider of incidents - outage notifications
- Support and execute the Real Time Change Management (Planned Outage) process
- Maintain "Work logs" for each ticket
3-6 Years of experience in
Basic Telecommunications network understanding
Basic Knowledge of Access Technologies (FTTx and HFC)
Understanding of alarms and ability to identify service impact
Good written English and communications skills
Netcool, Remedy, E6000 (CMTS), , NxT, Tableau, knowledge preferred
Should have fair understand of Broadband network and ability to identify faulty segment (Access, Backhaul, Core etc.)
Shift 24 x7 rotational shift including Australia business hours shift from 2:30AM to 11:30AM
Sourced from naukri
Skills
Customer ServiceretailtelecommunicationsnetcoolcorrelationfttxChange ManagementWholesaleImpact AssessmentTableauoperations
About Tata Communications
Tata Communications
Telecom
5.9k+
employees
1986
40 years old
Mumbai, Maharashtra
India
About
Tata Communications facilitates digital transformation for enterprises worldwide, enhancing connectivity, cloud solutions, and operational efficiency through advanced services.
Industries
Telecom
Employee ratings
4,031 reviews
3.9/ 5
Culture
3.8
Career growth
3.0
Work-life
3.9
Employees rate it well for
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