MUMBAI · FULLTIME
Customer Service Executive - Global Network Operations
Tata Communications
Mumbai · onsite · Posted 5d ago
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Undisclosed2–4 yrsfulltimeMumbai
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Section · 01
About this role
Broad outline of the Role
Minimum Qualifications & Experience
Other Knowledge & Skills
Key Responsibilities
- The role is responsible for 24X7 shift operation with Work from office for Submarine networks & Service provider network service assurance. This require incidence management, 30 minutes notification during failure, and strict SLA compliance. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.
Minimum Qualifications & Experience
- Graduate with 0-4 years of experience
Other Knowledge & Skills
- Demonstration of problem-solving skills
- Knowledge of submarine Networks, faults, Customer communications, Planned Event notifications
- Prior experience in providing technical support in fast paced, high availability, 24X7 environments.
- Knowledge of optical fiber network, fault repair and testing process, every 30-45 minutes update to the internal and external customers
Key Responsibilities
- Maintaining, administering, upgrading, and troubleshooting network tools and equipment
- Assisting with and implementing installations as required for new and existing customer and internal projects inclusive of
- terminations, testing and labelling of most common transmission mediums, hardware installations etc.
- Ensure SLA are achieved and no customer SLA claim due to our negligence and delays.
- Compile and track all events on daily basis, 24 hrs mail reading before handover and smooth handover of work post shift completion
- All reports required to be timely send and with 100% accuracy.
- Timely upgradation of all the network events, V5 assure monitoring and tickets handling. No tickets to cross TAT and timely with quality RFO.
- Daily reviews calls and service provider calls to be managed.
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Section · 02
Skills
Customer ServiceTechnical SupportTroubleshootingnetwork toolsFiberOptical FiberShift OperationSLAoperationscomplianceService AssuranceNetwork Operations
Section · Company
About Tata Communications
Tata Communications
Telecom
5.9k+
employees
1986
40 years old
Mumbai, Maharashtra
India
About
Tata Communications facilitates digital transformation for enterprises worldwide, enhancing connectivity, cloud solutions, and operational efficiency through advanced services.
Industries
Telecom
Employee ratings
4,031 reviews
3.9/ 5
Culture
3.8
Career growth
3.0
Work-life
3.9
Employees rate it well for
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