Customer Service Executive - Global Network Operations

The key objective of the position is to perform migrations and change managements on the existing customer circuits (IP/MPLS services) during critical planned events and downtimes, ensuring the activity completion with proper pre-check and post-check in stipulated time frames.

The position is also responsible for testing the configured/migrated customer services L3 VPN/ L2 VPN/ Internet to the deliverable parameters.

Troubleshooting and resolving any post-migration issues if service pre-check or post-check is not matching.

May have to work in shifts depending on planned activity schedules.

The above mentioned configuration and testing of services to be done primarily on Cisco, Alcatel Lucent, Huawei, Juniper devices.

• Candidate must possess at least a Bachelor of Engineering/Technology (Telecommunication/ Computers) or equivalent degree with min. 2 yrs of experience.

• Technical: Sound knowledge of IP/MPLS and MPLS based VPNs. Excellent knowledge of Network Fundamentals, Routing protocols (Static, BGP, OSPF) and Switching. Configuration and troubleshooting skills on Cisco and Alcatel Lucent routers is a must. Network device configuration and maintenance experience of at least 2 years in an organization of repute.
• Functional: Know-how of systems process knowledge are key drivers on the job.
• Behavioral: Systematic approach towards work areas. Should be able to cope up excellently under stressful circumstances. Good communication skills.
• Work Experience: Should have worked in a service provider's environment where network device configuration, migration and maintenance would have been a Core activity. Familiarity with Cisco Router/Switches and Alcatel Lucent 7750 SR devices and configurations is a must. Exposure to IP/MPLS and MPLS based VPNs is desirable. CCNA certifications or equivalent Alcatel Lucent would be an added advantage. 2 years experience in Networking field.