Customer Service Executive - Global Customer Service Operations
Tata Communications · Pune · onsite · Posted 23d ago
Undisclosed2–7 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Key Responsibilities
- Responsible for operation and maintenance (Fault, configuration, alarm, performance, security etc) of RF Network i.e., Radwin, Cambium or other PMP P2P Products within defined TAT.
- Manage Network Operation Center and handle escalation desk/trouble tickets for all network and customer issues.
- Ensure adequate monitoring of various network aspects panning across different services and ensuring quick and appropriate resolution of network issues (remote as well as on-field).
- Work with RF Planning team and carryout desired optimizations in NW for SA/SD issues.
- Resolve the RF interference issues in quick time to maintain SLA.
- Problem management of all repeat failures.
- Proactive approach/activities to maintain network RF Health.
- Vendor, Cross-functional coordination and to support Network Improvement projects.
- Handling escalations and UBR BH acceptance issues.
- Feasibility for new deliveries in Radio n/w.
- Should Ensure error free MIS reports generation publication in time as per requirement.
- Responsible for managing WAN Aggregator device operations, including device manageability, installation, troubleshooting, customer query resolution, and day-to-day operational support.
- To play major role in Maintaining and Improving TT resolution targets / RF KPIs like NW Uptime, RE and Customer TR, RE etc. as applicable.
- Publication of MIS reports for performance reviews.
- Process documentation
- BE (Electronics / Electrical Electronics /Telecommunication /Computer Science / IT)
- At least 2+ year experience will be an added advantage.
- CCNA certification will be Preferred. Any new Growth services (SDWAN, Security, Voice etc ) certification is an added advantage.
Sourced from naukri
Skills
Customer ServiceWANP2PTroubleshootingTelecommunicationprocess documentationProblem managementhandling escalationsoperational supportCCNAMis ReportsSLACustomer Query ResolutionRF PlanningPMPoperationsmaintenance
About Tata Communications
Tata Communications
Telecom
5.9k+
employees
1986
40 years old
Mumbai, Maharashtra
India
About
Tata Communications facilitates digital transformation for enterprises worldwide, enhancing connectivity, cloud solutions, and operational efficiency through advanced services.
Industries
Telecom
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Culture
3.8
Career growth
3.0
Work-life
3.9
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