Customer Service Executive - German Language

Key Responsibilities:

• Communicate with customers via inbound/outbound calls, emails, and live chats in German.
• Handle queries related to products, services, orders, billing, or technical support.
• Resolve customer complaints professionally and escalate issues when necessary.
• Maintain detailed and accurate customer records in CRM systems.
• Follow up with customers to ensure issues are resolved and satisfaction is achieved.
• Meet or exceed KPIs like CSAT (Customer Satisfaction), AHT (Average Handling Time), and FCR (First Call Resolution).
• Stay updated on company products, services, and policies to provide accurate information.

Qualifications & Skills:

• Language Proficiency:
• Fluency in German (B2 level or higher) – written and spoken
• Good command of English (mandatory for internal communication)
• Education:
• Minimum: High school diploma or equivalent
• Preferred: Bachelor's degree in any discipline
• Experience:
• 1–3 years in a customer service role, preferably in a BPO or international process
• Freshers with strong German skills are welcome
• Skills:
• Excellent interpersonal and communication skills
• Ability to multitask and work under pressure
• Proficiency with CRM tools and Microsoft Office
• Strong problem-solving and decision-making abilities
• Customer-centric attitude and attention to detail

Working Conditions:

• Flexible to work in rotational shifts, including weekends and public holidays
• Comfortable working in a fast-paced, multicultural environment
• May require remote or hybrid work setup (depending on company policy)