Customer Service Executive For Manufacturing firm @ Andheri E
Job Proffer · Mumbai · onsite · Posted 31d ago
₹3.0L - ₹4.0L PA2–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Handle customer calls, emails, complaints & service requests
Register & track service tickets in CRM
Coordinate with Service Engineers for timely issue resolution
Monitor service TAT & ensure timely ticket closure
Maintain customer & service records
Strong customer handling & relationship-management skills
Good understanding of CRM
Ability to understand & communicate basic service complaints
Kiran
[phone removed]
Register & track service tickets in CRM
Coordinate with Service Engineers for timely issue resolution
Monitor service TAT & ensure timely ticket closure
Maintain customer & service records
Required Candidate profile
Good English communicationStrong customer handling & relationship-management skills
Good understanding of CRM
Ability to understand & communicate basic service complaints
Kiran
[phone removed]
Sourced from naukri
Skills
Technical Service CoordinationService ticket managementComplaint HandlingCustomer Service Management