Customer Service Executive-Fintech

Job Title: Customer Support Executive FinTech (US Process | Voice)

Contact HR Sneha- [phone removed]
Location: Chandivali Andheri East

Shift: US Shift (5:00 PM 1:00 PM | Any 9-hour rotational shift)
Working Days: 5 Days Working | 2 Rotational Offs

Role Overview
This isnt just another call center job youre stepping into the world of FinTech, where speed, accuracy, and trust matter. Youll be the voice behind financial solutions, helping customers navigate transactions, accounts, and queries like a pro.

Key Responsibilities
Handle inbound customer queries related to financial services, transactions, and account support
Provide quick and accurate resolutions with high attention to detail
Assist customers with payment issues, account queries, and service guidance
Maintain data confidentiality and adhere to compliance standards
Deliver top-notch customer experience while meeting KPIs (AHT, CSAT, FCR)

Eligibility Criteria
Minimum 6 months of experience in BPO / Customer Service (FinTech/Banking preferred)
Freshers with excellent English communication can be considered
Strong communication and problem-solving skills
Basic computer knowledge
Comfortable working in US shifts
Salary & Benefits
Salary: 19,000 20,000/month
Incentive: 2,000 (Pac-Man performance bonus)
Travel Allowance: 2,200/month
Transport Facility
One-side home pick-up/drop provided
Centralized transport available from Ghatkopar and Andheri stationRole & responsibilities