Customer Service Executive- Email

Role & responsibilities

• Handle customer queries and complaints through email.
• Provide accurate information on orders, products, returns, refunds, and replacements.
• Resolve customer issues within defined TAT and quality standards.
• Maintain professional and empathetic communication.
• Escalate complex issues to the relevant teams when required.
• Ensure accurate documentation and timely follow-up on customer cases.

Preferred candidate profile

• Excellent written communication skills.
• Customer-focused and problem-solving mindset.
• Basic computer and email handling skills.
• Prior experience in customer service/email support preferred.
• Ability to work in a target-driven environment.